What is Express Production and how much does it cost?
Express production is a paid priority service in our production queue. Orders placed by 6:00 a.m. on a business day, with the Express service paid for, are dispatched by us on the same business day.
The surcharge depends on two things: the value of your order and the time of year when you place it.
How much does it cost?The higher the order value, the lower the surcharge percentage. The reason is simple: reorganising the production queue takes roughly the same amount of work whether the order contains three prints or three hundred. With a larger order, the same effort is spread over a higher order value.
Standard rates — valid throughout the year, including October and November:
| Order value | Surcharge | Example |
|---|---|---|
| PLN 100 and above | +50% | PLN 340 order → approx. PLN 170 surcharge |
| PLN 50 and above | +100% | PLN 76 order → approx. PLN 76 surcharge |
| PLN 10 and above | +200% | PLN 32 order → approx. PLN 64 surcharge |
| Below PLN 10 | +500% | PLN 4 order → approx. PLN 21 surcharge |
You will see the exact amount in the ordering panel before confirming your order. We do not have a separate price list available “over the phone”, nor do we apply different rates to existing and new customers.
December - seasonal rates
In December, the surcharge increases because the actual impact of an Express order increases as well: your order moves ahead of everyone who placed their order on time. The closer we get to Christmas, the longer that queue becomes.
| Order value | Until 30 Nov | 1–14 Dec | 15–20 Dec (after the deadline) |
|---|---|---|---|
| PLN 100 and above | +50% | +100% | +150% |
| PLN 50 and above | +100% | +150% | +200% |
| PLN 10 and above | +200% | +250% | +300% |
| Below PLN 10 | +500% | +500% | +500% |
In actual amounts, using a PLN 340 order as an example, the surcharge is PLN 170 until 30 November, PLN 340 between 1 and 14 December, and PLN 510 after the deadline.
The surcharge covers things such as reorganising the production schedule and — when necessary - overtime on the production floor.
How to select Express productionYou can select Express production yourself in the ordering panel when placing your order- there is no need to call us, contact Customer Service or request an individual quote.
- Place your order as usual.
- Select the Express production option - you will see it in your shopping cart. The surcharge is calculated automatically and displayed before you confirm the order.
- Your order enters production with priority status. You will receive the tracking number by email when the courier collects your parcel - just like with a standard order.
Express production shortens our part of the process: production, quality control and packing.
Express production does not speed up the courier service. Delivery times depend on the courier company and are the same as for standard orders. In approximately 95% of cases, courier companies deliver parcels on the next business day after collecting them from us. However, delivery may take up to 3 business days within Poland and longer for international shipments.
This is outside our control and depends on the courier company’s workload.
Which products are eligible?You can see Express availability in your shopping cart. If the service is available, the option will appear during the order configuration process together with the applicable price.
When is Express production unavailable?During company shutdown periods - including our summer and Christmas breaks - Express production is not available. We announce these dates in advance in the ordering panel and by email.
The Express service may also be temporarily disabled if the number of Express orders exceeds our daily production capacity.
Express production and the Christmas deadline
The last day to place an Express order in 2026 is 20 December.
Express production is also available after the deadline, at the rate shown in the 15–20 December column. It shortens our part of the process, so it significantly increases the chances of your parcel arriving before Christmas - but it does not guarantee delivery before Christmas, because we cannot control courier delivery times during the peak season.
The number of Express orders we can accept each day during this period is limited by our production capacity. If all Express slots for a particular day have been filled, the option will simply disappear from the ordering panel.
A practical tip: if you are collecting orders from several clients, send them in batches instead of waiting until you have them all. Three standard orders placed calmly in November will cost less than one Express order placed in December.
What if we do not manage to dispatch the order on time?If we can see that your order may not be dispatched within the Express production time, we will inform you immediately and refund the full Express service surcharge.
Such situations are extremely rare, but… it is worth knowing what happens if they occur.
What if I receive a damaged product or an incomplete delivery and need to make a complaint?Every order may be subject to our complaints procedure. We treat every complaint as a priority, and if a reprint is required, we complete it within 3 business days of receiving the complaint.
In such cases, the Express service surcharge will not be refunded.